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Contact Center Country Focus, 2025: France — Key Factors to Succeed in the Market

Oru Mohiuddin — Fri, 15 May 2026 04:00:00 GMT

This IDC Market Presentation summarizes trends within the contact center (CC) market in France. The French CC market has moved beyond initial CCaaS migration and is entering a new phase of competition and opportunity. Buyers are now reshaping their environments around private and hybrid cloud control; bundled CCaaS and telco‑delivered voice; and the practical, production‑level use of AI in daily operations. This creates a distinctive landscape where value is driven less by platform replacement and more by orchestration, commercial flexibility, and operational outcomes — making France one of the most nuanced and strategically important CC markets in Europe for vendors looking to expand or deepen their presence.

IDC Market Glance: 中国电信行业AI产业图谱，1Q26

Kai Cui — Fri, 15 May 2026 04:00:00 GMT

本报告以2026年第一季度中国电信行业AI应用现状为基础，系统呈现AI在算力基础设施、电信大模型、网络智能、运营支撑、客户体验和行业解决方案中的市场格局。当前电信AI仍以降本增效为主，客户服务和网络运维是主要落地场景；同时，AI云、算力服务和行业AI正在推动运营商从连接提供商向智能服务提供商转型。该图谱重点反映中国市场中设备商、电信IT厂商、运营商科技子公司及垂直行业伙伴共同构建的AI生态，并揭示未来电信AI从内部效率提升走向外部商业化变现的演进方向。

Industry Market Forecast: APAC Utilities, 2026

Gaia Gallotti, Jean-François Segalotto, Claudia Medina — Fri, 15 May 2026 04:00:00 GMT

This IDC Market Presentation is our Industry Market Forecast for digital transformation (DX) spending by utilities in APAC. It provides technology suppliers with an overview of regional utilities' spending on DX and insights into the market context influencing that spend for 2026. It helps technology suppliers understand regional utilities' DX spending in the context of total DX spend. It also highlights how utilities are investing across industry-specific DX use cases in the region.

By looking at the size of the regional market and the largest use case by spend, tech supplier executives can better evaluate:

Investment areas in product or service development
Sales and marketing campaign prioritization
Market penetration

Used in combination with the other IDC Industry Intelligence reports, this document can help tech providers gain a competitive advantage with utilities in APAC.

"Drones and robotics inspection is the standout use case in APAC utilities in 2026, driven by PRC, India, and Japan, and growing at nearly 18% annually through 2029. The scale of the opportunity reflects something unique to this region: transmission and distribution networks that span some of the world's most challenging geographies, from remote Pacific islands to Himalayan corridors to hyper-dense urban grids, where manual inspection is simply not a viable operating model. As AI-powered analytics platforms mature and regulatory frameworks around unmanned systems catch up with technology readiness, drone and robotic inspection is poised to become as foundational to APAC utility operations as smart metering was a decade ago," said Jean-François Segalotto, senior associate advisor, IDC Energy Insights.

Red Hat Summit 2026 – A Focus on Sovereignty

Dave McCarthy — Fri, 15 May 2026 04:00:00 GMT

Red Hat Summit 2026 signaled a transition from experimental AI to sovereign AI, as the company unveiled a series of architectural advancements designed to decouple the cloud control plane from global hyperscaler infrastructure. Red Hat has fundamentally reframed digital sovereignty, elevating it from a localized compliance requirement into a global strategic imperative for operational independence.

The event focused on three pillars: the general availability of Red Hat Confirmed Sovereign Support, deep technical integrations with NVIDIA and IBM for "Sovereign-by-Design" AI stacks, and the expansion of OpenShift Virtualization as a viable exit ramp for VMware customers. By introducing agentic AI capabilities within Red Hat AI 3.4, the company is betting that the next wave of automation will require a unified, private operating model that spans from air-gapped datacenters to global public clouds. Ultimately, Red Hat is positioning its open-source foundation as a credible path to digital autonomy amid geopolitical shifts and increasing regulatory scrutiny.

IDC Market Glance: 中国Data Agent市场图谱，1Q26

Leo Li — Thu, 14 May 2026 04:00:00 GMT

报告梳理了中国Data Agent市场情况并收录代表企业，制作市场图谱以供市场参考。

Cameyo by Google: A Modern Bridge Technology Platform in Digital Workspace Transformation

Filippo Vanara — Wed, 13 May 2026 04:00:00 GMT

This IDC Market Note analyzes Cameyo, a virtual app delivery (VAD) platform owned by Google, and how it delivers secure, flexible, simple, and cost-effective applications to users.

Optimizing Public Cloud Providers for AI with Managed Cloud Services and Need for a New Business Model

David Tapper — Wed, 13 May 2026 04:00:00 GMT

This IDC Market Perspective highlights the need for managed SPs to invest in critical capabilities that can help optimize customer deployment of AI across public cloud providers, and increasingly agentic AI platform providers, when used with managed cloud services while also needing to adapt their business models with the increased use of agentic AI with these services.

"Supporting enterprise and organizational use of AI involving public cloud providers with managed cloud services requires managed SPs to make significant investments and adaptations in their business models, particularly with the increased use of agentic AI and agentic AI platforms," says David Tapper, program VP, Outsourcing and Managed Cloud Services at IDC. "Critical investments include determining optimal use of AI across the life cycle of services, adapting FinOps to support agentic AI, finding optimal market position, adapting SLAs and SLOs to be more BPO-like for agentic AI, differentiating managed cloud services with IP and proprietary platforms, emphasizing autonomous delivery and orchestration, and delivering value-add capabilities."

IBM Think 2026: An AI Operating Model Takes Shape Across Agents, Security, and the Platform

Jim Mercer — Tue, 12 May 2026 04:00:00 GMT

IBM's Think 2026 conference, held on May 5 in Boston, delivered a cohesive set of announcements to support AI adoption across the enterprise. The company organized its announcements around an AI operating model built on four interdependent pillars: agents, data, automation, and hybrid. The announcements from the event were intended to address the gap IBM has identified between AI investment and AI ROI, a challenge that IDC research confirms is pervasive across enterprise organizations. The announcements from IBM Think promoted a shift from an AI experimentation mentality to leveraging AI to rethink business processes, making it a competitive differentiator rather than treating it as just a technology.

IDC Market Glance: 中国边缘AI基础设施和平台，2Q26

Qijin Chen, Eric Wei — Tue, 12 May 2026 04:00:00 GMT

本IDC Market Glance报告涵盖了2026年第二季度中国边缘AI基础设施和平台市场，并展示了不同细分市场中具有代表性的活跃厂商。

IDC Survey: Agentic AI Use Case Adoption — The Functional Leader's View, 2026

Giulia Carosella — Tue, 12 May 2026 04:00:00 GMT

The objective of this survey is to provide an in‑depth examination of agentic AI adoption among early‑adopter enterprises, including use case plans, expected business outcomes, sourcing strategies, and associated buying behaviors.

This study is based on an in-depth survey of 1,967 respondents with responsibility and knowledge of agentic AI solutions within 1 of 13 functional areas within enterprises that are at least piloting or using agentic AI solutions.

Early adopters are rapidly scaling agentic AI across enterprise functions, driven by multisourcing strategies and a shift from isolated task automation to integrated, cross-functional workflows. As agent sprawl and operational complexity increase, success hinges more on orchestration and governance. At the same time, investment decisions are becoming more business led and value driven, raising expectations for vendors to act as strategic partners supporting end-to-end, AI-driven business transformation rather than delivering standalone technical implementation.