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Consumers Against or With Retailers? A 2026 Comparison Across Two IDC Surveys

Mon, 31 Aug 2026 04:00:00 GMT

This IDC Tech Buyer Presentation examines where retailer strategies and consumer expectations align or diverge across the retail industry in 2026. The analysis is structured around eight thematic areas: conversational and agentic AI; personalization and cross-channel continuity; fulfillment, delivery, and the last mile; in-store experience; trust, data, and privacy; payments and the agentic payment horizon; sustainability and ESG legibility; and channel and revenue mix. Each theme is discussed from both the consumer and retailer perspectives, culminating in a convergence-and-divergence matrix and a closing discussion of gaps in current retailer strategy. The consumer perspective draws on IDC’s WW Retail Consumer Insights Survey (May 2026), while the retailer perspective draws on IDC Retail Technologies & Business Process Trends, 2026.

IBM's Dual-Architecture Processor Brings Native Arm Execution to the Mainframe

Kuba Stolarski, Jeff Janukowicz, Brent Ellis, Dr. William Lee, Jim Hines — Mon, 31 Aug 2026 04:00:00 GMT

At the Hot Chips 2026 conference, IBM disclosed a next-generation processor for future IBM Z and LinuxONE systems that executes both the z/Architecture and Arm (AArch64) instruction sets natively on every core. IBM describes it as the industry's first dual-architecture mainframe processor and the first hardware result of its April 2026 collaboration with Arm. The disclosure matters less for its peak specifications than for the software boundary it moves. Running Arm-based Linux on the same silicon that runs z/OS and existing Linux workloads, and exposing the platform's cryptography, compression, and AI accelerators to Arm software through standard Linux interfaces, positions IBM Z and LinuxONE to host the growing body of cloud-native and AI software written for Arm without asking customers to give up the reliability, security, and availability that keep mission-critical workloads on the platform.

IDC Survey Spotlight: How Do Wholesale Telcos in EMEA Adapt Their Networks to Increased AI Workloads?

Jan Hein Bakkers — Mon, 31 Aug 2026 04:00:00 GMT

This IDC Survey Spotlight highlights data from IDC's May 2026 Worldwide Telco DX Network Infrastructure and Cloud Survey. The data provides insights into network strategy actions that wholesale operators in Europe, the Middle East, and Africa are prioritizing in response to increased AI workloads.

Salesforce Expands Headless 360, Moving Beyond Developer Enablement to Enterprise-Wide Agentic Access

Adam Reeves — Mon, 31 Aug 2026 04:00:00 GMT

On August 19, 2026, Salesforce announced an expansion of Headless 360 from a developer-focused programmatic access layer into an enterprise-wide set of Model Context Protocol (MCP) servers, reusable skills, and cross-channel tools spanning every major cloud in its portfolio. The update reflects Salesforce's intent to make agentic access a means for both people and AI agents to interact with the platform.

IDC Survey: Worldwide Commercial Devices, 2026 — Memory Crisis

Linn Huang — Tue, 25 Aug 2026 04:00:00 GMT

This IDC Survey presents the results from the memory crisis section of IDC’s June 2026 Worldwide Commercial Devices Survey. IDC fielded a survey to 1,824 IT decision-makers across 17 countries spanning all major geographies in June 2026 to understand their device procurement, usage, and future purchasing intentions. Highlights include:

Memory shortage awareness is near universal, but most are monitoring, not mobilizing … yet.
Vendor satisfaction is low, and the improvement asks are too comprehensive.
Organizations view availability and pricing as equally urgent.
Most organizations expect normalization by mid-2027, but the tail is long.

IDC's Worldwide Telecom Services Taxonomy, 2026

Kresimir Alic — Tue, 25 Aug 2026 04:00:00 GMT

This IDC study provides a comprehensive overview of the definitions used for measuring telecom services markets across the globe. The top-level methodology used to research these markets is also outlined in the study. The taxonomy summarizes the segmentation used throughout the IDC Worldwide Telecom Services Tracker, which includes service access type and end-user type. The study also outlines the metrics used in the tracker and its add-ons — service connections, traffic generated on those service connections, and associated spending by users. Other key indicators published include service penetration levels and average revenue per user (ARPU) calculations.

"IDC's Worldwide Telecom Services Taxonomy provides a standard, consistent guide for our analysts across the globe who research telecom services markets at a country level. These markets must be assessed from the bottom up, as they are all different. Therefore, a foundational taxonomy study that evolves with the markets over time is essential." — Research Director Kresimir Alic, Worldwide Telecom Services, IDC

Telcos’ Data Dilemma

Chris Silberberg, Peter Chahal — Mon, 24 Aug 2026 04:00:00 GMT

This IDC Market Presentation covers indicative findings from the telecom sample of IDC’s March 2026 Global DataSphere Data Utilization Survey.

Telcos are data rich. In the AI era, when data is critical for developing, optimizing, and running dynamic automation at scale, this should be a significant advantage for the industry. But the reality looks quite different as telcos struggle with significant data fragmentation, operational silos, and a difficult talent landscape that blocks the analysis of and action on useful data. At the same time, many telcos are struggling with data volumes growing faster than their ability to turn them into useful insights.

This report provides recommendations on where telcos should prioritize their investments to increase their capacity to leverage and create value from their data.

Jorjin Technologies: An ODM Blueprint for Enterprise AR

Bryan Bassett — Fri, 21 Aug 2026 04:00:00 GMT

This IDC Market Note examines Jorjin Technologies and its role as an original design manufacturer (ODM) powering enterprise AR eye-tracking solutions in 2026. We discuss how Jorjin’s AR glasses and headsets establish a stable hardware foundation for software partners such as HarmonEyes, Ganzin Technology, and Enovis, spanning frontline safety, AI glasses infrastructure, and surgical navigation. We further evaluate why scalability, ecosystem fragmentation, and frontline enablement complement Jorjin’s market model.

“Jorjin is proof that in enterprise AR, owning the hardware doesn’t require owning the outcome,” says Bryan Bassett, research manager, Enterprise Mobility, IDC. “By building a stable, platform-agnostic foundation for eye-tracking and AR headsets, Jorjin lets specialized partners like HarmonEyes, Ganzin, and Enovis focus on solving real frontline workforce problems.”

Even Realities G2: Privacy-First AI Smart Glasses Enter the Everyday Wearable Arena

Bryan Bassett — Thu, 20 Aug 2026 04:00:00 GMT

This IDC Market Note examines the Even Realities G2 AI smart glasses and their significance within the smart glasses market in 2026. We assess how the G2’s camera-free design, two-day battery life, and ambient AI layer establish a distinct position, serving professional and regulated-industry buyers underserved by existing offerings. We further evaluate Even Hub as the G2’s long-term ecosystem play and provide essential guidance for technology leaders, developers, and enterprise decision-makers navigating AI wearable adoption.

“The Even Realities G2 is the clearest signal yet that in the world of smart glasses, there is a difference between entertainment and productivity enhancement,” says Bryan Bassett, research manager, Enterprise Mobility, IDC. “The integration of ambient AI features like Conversate and Terminal Mode, combined with a form factor designed for all-day wearability, makes the G2 a credible productivity platform for working professionals.”

U.S. MVNOs at an Inflection Point

Jitesh Gera, Jason Leigh — Thu, 20 Aug 2026 04:00:00 GMT

This IDC Market Perspective argues that U.S. MVNOs are growing fast but narrowly — almost entirely through cable operators' mobile-broadband bundling, where attach rates (~15%) still have room to climb even as the underlying broadband base shrinks. Network owners (AT&T, T-Mobile, Verizon) retain structural leverage, gating MVNOs' access to enterprise accounts and 5G standalone capabilities. Cable MVNOs (Spectrum, Xfinity, Optimum) are best positioned, building hybrid CBRS/Wi-Fi infrastructure and a new business wireless opportunity via expanded T-Mobile terms, while carrier-owned umbrella brands stay price focused and independent MVNOs face consolidation unless they secure defensible niches. This document outlines segment-specific strategies to help technology suppliers navigate the shifting competitive landscape.

"MVNOs are growing on borrowed infrastructure and a shrinking broadband base — only the operators building their own network capacity alongside the bundle will turn that growth into a durable advantage." — Jitesh Gera, research manager, Wireless Services, IDC